Balanced Scorecard for evaluating the performance of supply chains: a bibliometric study

  • Thales Botelho de Sousa University of São Paulo
  • Isotília Costa Melo
  • Pedro Henrique de Oliveira
  • Caio Marcelo Lourenço
  • Fábio Müller Guerrini
  • Kleber Francisco Esposto
Keywords: Balanced Scorecard, Supply Chain Management, Performance Evaluation, Bibliometry, Emerging Countries.

Abstract

As supply chain management involves several criteria, its performance evaluation is a challenge for industrial managers. Researchers have proposed several approaches for such evaluations, among them, Balanced Scorecard (BSC) highlights. Academic papers on BSC applications for evaluating supply chain performance has an expressively increased in recent years. Considering that examining published papers on a topic is a way of monitoring the emergence of a new field, this study aims to explore, through bibliometry, papers published in indexed journals (SCOPUS and Web of Science databases). This paper weaves an overview of academic production and study trends on BSC for performance evaluation of supply chains. Findings help researchers and managers to understand the state of the art, to identify gaps and to identify future trends. The results also showed the maturation of studies over the years. The predominance of publications in journals with impact factor (Thomson Reuters) also has been noticed. The development of the theme in emerging countries can be useful for increasing the competitiveness of their companies. In summary, this study is helpful for influencing future studies and publications of researchers interested in performance evaluation of supply chains based on BSC and may orient new researchers so that they directly know which journals to consult and which technical procedures to explore.

Author Biography

Thales Botelho de Sousa, University of São Paulo

PhD Candidate in Industrial Engineering, Engineering School of São Carlos, University of São Paulo, Brazil.
Reviewer of the European Journal of Industrial Engineering (Online ISSN: 1751-5262; Print ISSN: 1751-5254; TR Impact Factor 2015: 0,718) and Production Planning & Control: The Management of Operations (Print ISSN: 0953-7287; Online ISSN: 1366-5871; TR Impact Factor 2015: 1,532).

MSc in Industrial Engineering from Engineering School of São Carlos, University of São Paulo, Brazil.

Holds a Bachelor of Industrial Engineering degree from Eurípides de Marília University Centre.

References

Agami, N., Saleh, M. & Rasmy, M. 2012. A hybrid dynamic framework for supply chain performance improvement. IEEE Systems Journal 6 (3): 469-478.

Avella, L. & Alfaro, J. A. 2014. Spanish University Business Chairs used to increase the deployment of Action Research in Operations Management: a case study and analysis. Action Research 12 (2): 194-208.

Barratt, M., Choi, T. Y., & Li, M. 2011. Qualitative case studies in operations management: Trends, research outcomes, and future research implications. Journal of Operations Management 29 (4): 329-342.

Baumgartner, H. & Pieters, R. 2003. The structural influence of marketing journals: a citation analysis of the discipline and its subareas over time. Journal of Marketing 67 (2): 123-139.

Berto, R. M. V. S. & Nakano, D. N. 2000. A produção científica nos anais do Encontro Nacional de Engenharia de Produção: um levantamento de métodos e tipos de pesquisa. Produção 9 (2): 65-76.

Blank, L., Vasl, A., Levy, S., Grant, G., Kadas, G., Dafni, A. & Blaustein, L. 2013. Directions in green roof research: a bibliometric study. Building and Environment 66 (August): 23-28.

Bornmann, L. & Marx, W. 2015. Methods for the generation of normalized citation impact scores in bibliometrics: which method best reflects the judgements of experts?. Journal of Informetrics 9 (2): 408-418.

Brewer, P. C. & Speh, T. W. 2000. Using the Balanced Scorecard to measure supply chain performance. Journal of Business Logistics 21 (1): 75-93.

Bronzo, M., Resende, P. T. V., Oliveira, M. P. V., McCormack, K. P., Sousa, P. R. & Ferreira, R. L. 2013. Improving performance aligning business analytics with process orientation. International Journal of Information Management 33 (2): 300-307.

Brun, A., Salama, K. F. & Gerosa, M. 2009. Selecting performance measurement systems: matching a supply chain’s requirements. European Journal of Industrial Engineering 3 (3): 336-362.

Callado, A. A. C. & Jack, L. 2015. Balanced scorecard metrics and specific supply chain roles. International Journal of Productivity and Performance Management 64 (2): 288-300.

Carnevalli, J. A. & Miguel, P. A. C. 2008. Review, analysis and classification of the literature on QFD - types of research, difficulties and benefits. International Journal of Production Economics 114 (2): 737-754.

Chang, H. H. 2009. An empirical study of evaluating supply chain management integration using the balanced scorecard in Taiwan. The Service Industrial Journal 29 (2): 185-202.

Chang, H. H., Hung, C-J., Wong, K. H. & Lee, C-H. 2013. Using the balanced scorecard on supply chain integration performance - a case study of service businesses. Service Business 7 (4): 539-561.

Charvet, F. F., Cooper, M. C. & Gardner, J. T. 2008. The intellectual structure of supply chain management: a bibliometric approach. Journal of Business Logistics 29 (1): 47-73.

Coughlan, P. & Coghlan, D. 2002. Action research for operations management. International Journal of Operations & Production Management 22 (2): 220-240.

Dath, T. N. S., Rajendran, C. & Narashiman, K. 2010. An empirical study on supply chain management in India: the perspective of original equipment manufacturers and suppliers. European Journal of Industrial Engineering 4 (1): 2-39.

De Felice, F., Petrillo, A. & Autorino, C. 2015. Development of a framework for sustainable outsourcing: Analytic Balanced Scorecard Method (A-BSC). Sustainability 7 (7): 8399-8419.

Dooley, K. J. 2016. Using manifest content analysis in purchasing and supply management research. Journal of Purchasing & Supply Management 22 (4): 244-246.

Du, H., Li, B., Brown, M. A., Mao, G., Rameezdeen, R. & Chen, H. 2015. Expanding and shifting trends in carbon market research: a quantitative bibliometric study. Journal of Cleaner Production 103 (September): 104-111.

Eskafi, S. H., Roghanian, E. & Jafari-Eskandari, M. 2015. Designing a performance measurement system for supply chain using balanced scorecard, path analysis, cooperative game theory and evolutionary game theory: a case study. International Journal of Industrial Engineering Computations 6 (2): 157-172.

Estampe, D., Lamouri, S., Paris, J-L. & Brahim-Djelloul, S. 2013. A framework for analysing supply chain performance evaluation models. International Journal of Production Economics 142 (2): 247-258.

Fahimnia, B., Sarkis, J. & Davarzani, H. 2015. Green supply chain management: a review and bibliometric analysis. International Journal of Production Economics 162 (April): 101-114.

Ferreira, M. 2011. A bibliometric study on Ghoshal’s managing across borders. Multinational Business Review 19 (4): 357-375.

Fetscherin, M. & Heinrich, D. 2015. Consumer brand relationships research: a bibliometric citation meta-analysis. Journal of Business Research 68 (2): 380-390.

Fetscherin, M. & Usunier, J-C. 2012. Corporate branding: an interdisciplinary literature review. European Journal of Marketing 46 (5): 733-753.

Fetscherin, M., Voss, H. & Gugler, P. 2010. 30 years of foreign direct investment to China: an interdisciplinary literature review. International Business Review 19 (3): 235-246.

Gattiker, T. F., & Parente, D. H. 2007. Introduction to the special issue on innovative data sources for empirically building and validating theories in Operations Management. Journal of Operations Management 25 (5): 957-961.

Hsieh, P-N. & Chang, P-L. 2009. An assessment of world-wide research productivity in production and operations management. International Journal of Production Economics 120 (2): 540-551.

Kaplan, R. S. & Norton, D. P. 1996. Using the balanced scorecard as a strategic management system. Harvard Business Review 74 (1): 75-85.

Kim, J. & McMillan, S. J. 2008. Evaluation of internet advertising research: a bibliometric analysis of citations from key sources. Journal of Advertising 37 (1): 99-112.

Kishida, K. & Matsui, S. 1997. International publication patterns in social sciences: a quantitative analysis of the IBSS file. Scientometrics 40 (2): 277-298.

Kosmulski, M. 2013. Family-tree of bibliometric indices. Journal of Informetrics 7 (2): 313-317.

Li, S., Ragu-Nathan, B., Ragu-Nathan, T.S. & Rao, S. S. 2006. The impact of supply chain management practices on competitive advantage and organizational performance. Omega 34 (2): 107-124.

Lin, Y., Tseng, M-L., Chiu, A. S. F. & Wang, R. 2014. Implementation and performance evaluation of a firm’s Green Supply Chain Management under uncertainty. Industrial Engineering and Management Systems 13 (1): 15-28.

Michels, C. & Schmoch, U. 2014. Impact of bibliometric studies on the publication behaviour of authors. Scientometrics 98 (1): 369-385.

Miguel, P. A. C. 2007. Estudo de caso na engenharia de produção: estruturação e recomendações para sua condução. Produção 17 (1): 216-229.

Naini, S. G. J., Aliahmadi, A. R. & Jafari-Eskandari, M. 2011. Designing a mixed performance measurement system for environmental supply chain management using evolutionary game theory and balanced scorecard: a case study of an auto industry supply chain. Resources, Conservation and Recycling 55 (6): 593-603.

Nakano, D. 2012. Métodos de pesquisa adotados na engenharia de produção e gestão de operações. In: Miguel, P. A. C. (Org.). Metodologia de pesquisa em engenharia de produção e gestão de operações. 2nd ed., Elsevier/ABEPRO, Rio de Janeiro. Pp 65-74.

Ngai, E. W. T., Moon, K. K. L., Riggins, F. J. & Yi, C. Y. 2008. RFID research: an academic literature review (1995-2005) and future research directions. International Journal of Production Economics 112 (1): 510-520.

Park, J. H., Lee, J. K. & Yoo, J. S. 2005. A framework for designing the balanced supply chain scorecard. European Journal of Information Systems 14 (4): 335-346.

Pedraza-Acosta, I., Pilkington, A. & Barnes, D. 2016. Production systems and supplier selection: a multi-phase process model. Production Planning & Control 27 (9): 717-726.

Pereira, T. F., Miranda, R. C. & Montevechi, J. A. B. 2015. Gestão do conhecimento em projetos de simulação: um estudo bibliométrico. Perspectivas em Ciência da Informação 20 (1): 138-155.

Phelan, S. E., Ferreira, M. & Salvador, R. 2002. The first twenty years of the Strategic Management Journal. Strategic Management Journal 23 (12): 1161-1168.

Piotrowicz, W. & Cuthbertson, R. 2015. Performance measurement and metrics in supply chains: an exploratory study. International Journal of Productivity and Performance Management 64 (8): 1068-1091.

Podsakoff, P., MacKenzie, S., Podsakoff, N. & Bacharach, D. 2008. Scholarly influence in the field of management: a bibliometric analysis of the determinants of university and author impact in the management literature in the past quarter century. Journal of Management 34 (4): 641-720.

Rajesh, R., Pugazhendhi, S., Ganesh, K., Ducq, Y. & Koh, S. C. L. 2012. Generic balanced scorecard framework for third party logistics service provider. International Journal of Production Economics 140 (1): 269-282.

Ramos-Rodriguez, A. & Ruiz-Navarro, J. 2004. Changes in the intellectual structure of strategic management research: a bibliometric study of the Strategic Management Journal, 1980-2000. Strategic Management Journal 25 (10): 981-1004.

Romo-Fernández, L. M., López-Pujalte, C., Bote, V. P. G. & Moya-Anegón, F. 2011. Analysis of Europe’s scientific production on renewable energies. Renewable Energy 36 (9): 2529-2537.

Runfola, A., Perna, A., Baraldi, E., & Gregori, G. L. 2017. The use of qualitative case studies in top business and management journals: a quantitative analysis of recent patterns. European Management Journal 35 (1): 116-127.

Shafiee, M., Lotfi, F. H. & Saleh, H. 2014. Supply chain performance evaluation with data envelopment analysis and balanced scorecard approach. Applied Mathematical Modelling 38 (21/22): 5092-5112.

Shafique, M. 2013. Thinking inside the box? Intellectual structure of the knowledge base of innovation research (1988-2008). Strategic Management Journal 34 (1): 62-93.

Sharma, M. K. & Bhagwat, R. 2007. An integrated BSC-AHP approach for supply chain management evaluation. Measuring Business Excellence 11 (3): 57-68.

Shiau, W-L., Dwivedi, Y. K. & Tsai, C-H. 2015. Supply chain management: exploring the intellectual structure. Scientometrics 105 (1): 215-230.

Silvestre, B. S. 2015. Sustainable supply chain management in emerging economies: environmental turbulence, institutional voids and sustainability trajectories. International Journal of Production Economics 167 (September): 156-169.

Spiegel, T., Vasconcelos, P. E. M., Porto, D. L. & Caulliraux, H. M. 2014. Supply chain integration researches: an overview of the field. International Journal of Supply Chain Management 3 (1): 12-20.

Taticchi, P., Garengo, P., Nudurupati, S. S., Tonelli, F. & Pasqualino, R. 2015. A review of decision-support tools and performance measurement and sustainable supply chain management. International Journal of Production Research 53 (21): 6473-6494.

Tsang, A. H. C., Jardine, A. K. S. & Kolodny, H. 1999. Measuring maintenance performance: a holistic approach. International Journal of Operations & Production Management 19 (7): 691-715.

Turrioni, J. B. & Mello, C. H. P. 2012. Metodologia de pesquisa em engenharia de produção: estratégias, métodos e técnicas para condução de pesquisas quantitativas e qualitativas. Universidade Federal de Itajubá, Itajubá.

von Krogh, G., Rossi-Lamastra, C. & Haefliger, S. 2012. Phenomenon-based research in management and organization science: when is it rigorous and does it matter?. Long Range Planning 45 (4): 277-298.

Voss, C., Tsikriktsis, N. & Frohlich, M. 2002. Case research in operations management. International Journal of Operations & Production Management 22 (2): 195-219.

Walter, O. M. F. C. & Tubino, D. F. 2013. Métodos de avaliação da implantação da manufatura enxuta: uma revisão da literatura e classificação. Gestão & Produção 20 (1): 23-45.

Willett, P. 2007. A bibliometric analysis of the Journal of Molecular Graphics and Modelling. Journal of Molecular Graphics and Modelling 26 (3): 602-606.

Wohlin, C. 2009. A new index for the citation curve of researchers. Scientometrics 81 (2): 512-533.

Wu, I-L. & Chang, C-H. 2012. Using the balanced scorecard in assessing the performance of e-SCM diffusion: a multi-stage perspective. Decision Support Systems 52 (2): 474-485.

Xu, J., Li, B. & Wu, D. 2009. Rough data envelopment analysis and its application to supply chain performance evaluation. International Journal of Production Economics 122 (2): 628-638.

Yang, J. 2014. Supply chain agility: securing performance for Chinese manufacturers. International Journal of Production Economics 150 (April): 104-113.

Zailani, S. H., Subaramaniam, K. S., Iranmanesh, M. & Shaharudin, M. R. 2015. The impact of supply chain security practices on security operational performance among logistics service providers in an emerging economy: security culture as moderator. International Journal of Physical Distribution & Logistics Management 45 (7): 652-673.

Zimmermann, K. & Seuring, S. 2009. Two case studies on developing, implementing and evaluating a balanced scorecard in distribution channel dyads. International Journal of Logistics Research and Applications 12 (1): 63-81.

Published
2020-03-05
Section
Industrial Engineering