Identification and Analysis of Critical Success Factors Influencing Technology Implementation of Supply Chain

Abstract

Firms have realized the importance of having an effective supply chain, in order to compete effectively and efficiently. Technology is the back bone which helps in realizing supply chain vision into reality. Disappointing outcomes of implementing IT-enabled supply chain have posed serious challenge and thus it is essential to understand the factors affecting its implementation. The earlier research in implementing IT-enabled supply chain has been fragmented and non-exhaustive. Also, the earlier research has focused mostly on Enterprise Resource Planning (ERP) implementation and less on supply chain. This paper aims to provide literature review in identifying the critical success factors (CSFs) for implementing IT-enabled supply chain. This paper has systematically reviewed relevant papers and has identified 20 CSFs. 20 CSFs have then been further categorized into five categories- ‘People’, ‘Management Processes’, ‘Project Strategy’, ‘Structure’ and ‘Information Systems’. This study will help academicians and practitioners, by providing a framework for implementing IT-enabled supply chain.